Privacy Policy | Brooke Dawson

1. Introduction
This Privacy Policy explains how we collect, use, store and protect your personal information when you engage with our coaching services, website, digital products, and community spaces.
We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services or website, you consent to the practices described in this policy.

2. What Personal Information We Collect
We may collect the following types of personal information:

Name
Email address
Phone number
Billing and payment information
Information you provide through forms, questionnaires, applications, or surveys
Coaching-related information you voluntarily share during sessions, in writing, or within our community
Website usage data such as IP address, browser type, pages visited, and referring URLs

We only collect information that is reasonably necessary to provide our services.

3. How We Collect Personal Information
We collect personal information when you:

Visit our website
Purchase or enquire about our services or products
Book coaching sessions
Join our community or programs
Subscribe to emails or resources
Communicate with us via email, forms, social media, or messaging platforms

4. How We Use Your Information
We use your personal information to:

Deliver coaching services and digital products
Communicate with you about programs, sessions, and support
Process payments and manage bookings
Provide customer support
Improve our services, website, and content
Send marketing communications, where you have opted in
Meet legal, regulatory, or administrative requirements

We do not sell your personal information.

5. Coaching Confidentiality
We treat all coaching conversations and materials with care and discretion.
However, coaching is not a regulated mental health service, and confidentiality may be limited in circumstances including:

Where disclosure is required by law
Where there is a risk of harm to yourself or others
Where information is shared within a group or community environment

You are responsible for what you choose to share within group programs or community spaces.

6. Disclosure of Personal Information
We may disclose your personal information to:

Service providers who assist us in operating our business such as payment processors, email platforms, scheduling tools, and community platforms
Professional advisers such as accountants, lawyers, or insurers
Authorities where required by law

These third parties are required to handle your information securely and only for authorised purposes.

7. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information is stored using secure systems and platforms. However, no system can be guaranteed to be completely secure.

8. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.
Requests can be made by contacting us using the details below.

9. Cookies and Analytics
Our website may use cookies and third-party analytics tools to understand usage patterns and improve functionality.
You can adjust your browser settings to refuse cookies if you prefer.

10. Marketing Communications
You may receive emails or communications from us if you have opted in.
You can unsubscribe at any time using the link provided or by contacting us directly.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.

12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@brookedawson.com.au
Business name: Brooke Dawson
Location: Australia